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CASE STUDY · HOME AND LAWN SERVICES · 2023 to 2025

Scooter's Lawn Care

Scooter's Lawn Care runs two markets on opposite seasonal calendars, one in Southwest Florida and one in Illinois. I was hired in house to build their content, then took over nearly everything their outside agency had been doing, running a combined sixty thousand dollars a month in paid media across both markets.

Role
Digital Marketing Director
Responsibilities
Paid Media, SEO, Email, Social and Video, Web, Events, Direct Mail
Industry
Home and Lawn Services
Year
2023 to 2025
Worked with
Ownership, two market teams, and an outside agency

Impact

2023 to 2025
$60K/moPaid media managed across two markets
3 to 4xReturn on ad spend in peak months
80KEmail subscribers, three sends per week
2Markets on opposite seasonal calendars
Scooter's Lawn Care campaign highlight
01

My role

I was brought in for one thing and ended up owning most of the function. They had a capable outside agency handling paid media and web, but nobody in house who could produce content. I was hired to make video and social work, and as each channel proved out, the agency's scope narrowed. By the end they ran Google Search and nothing else.

Everything else came in house to me. Social and video for both markets, email to eighty thousand subscribers, both websites, SEO, Local Service Ads, Every Door Direct Mail, door hanger canvassing, trade shows, and every company event. Two markets, one person, two very different calendars.

02

Context

Two markets that could not run the same playbook

Florida sells year round. Illinois stops selling the day the ground freezes. That single difference shaped everything, from what we advertised to how revenue was collected, and it meant most campaigns had to be built twice rather than duplicated across markets.

The two markets never ran at the same scale either. Florida carried roughly forty thousand a month in spend against Illinois at twenty, covering Google Search, Local Service Ads, Every Door Direct Mail, and door hanger canvassing in targeted neighborhoods.

Scooter's Lawn Care market websiteScooter's Lawn Care market websiteSeasonal campaign creativeSeasonal campaign creative
03

Challenge

A business that goes quiet for a quarter of the year

Lawn care in Illinois has a hard stop. When the snow comes, the core service ends, crews have nothing to do, and revenue goes to zero until spring. That is not a problem you can advertise your way out of. The offer itself has to change, and the cash has to be collected before the window closes.

The rankings nobody could explain

Scooter's was already on page one when I arrived, but nobody knew why, which meant nobody could protect it. When the rankings eventually slipped, it landed on me. I rebuilt the SEO approach properly and went after backlinks through real community involvement, sponsorships, charity work, and local events. The rankings came back, and that project is what earned me the wider scope.

DimensionFloridaIllinois
SeasonYear roundHard winter stop
Monthly spendAbout $40KAbout $20K
Revenue modelLarge one off projectsRecurring subscriptions
Winter offerNot neededLights, cleanouts, hardscape
Cash timingJob by jobPrepaid ahead of winter

Who we were building for

Three groups, reached differently, and two of them mattered far more in one market than the other.

TARGET AUDIENCE 1Homeowners

Reached through paid search, Local Service Ads, direct mail, and door hanger canvassing in targeted neighborhoods.

TARGET AUDIENCE 2Existing Customers

Eighty thousand subscribers kept warm year round, then converted into prepaid seasonal work.

TARGET AUDIENCE 3Commercial Accounts

The largest winter opportunity in Illinois, particularly for Christmas light installation.

04

Solution

Build a second business for the off season

Rather than accept a dead quarter in Illinois, we built services around the weather instead of against it. Christmas light installation became the flagship and sold especially well into commercial accounts. Around it we added fall leaf cleanup, property cleanouts, and debris clearing ahead of the first snow.

We also raced the ground. Any hardscape work, concrete and patio projects, got pushed to start before the soil froze, turning a narrow window into a real revenue period. The crews stayed working, and the business stopped treating winter as something to survive.

Illinois seasonal services calendar

The second half of the answer was cash timing. Aeration ran as a recurring subscription with roughly five hundred customers on it, and the weekly emails consistently converted at least ten prepaid signups each. That is revenue collected before the shutdown rather than hoped for after it.

Seasonal subscription email campaign
05

How it works

How the two markets actually ran

  1. 01
    Paid acquisition

    Google Search, Local Service Ads, and Meta across both markets, weighted two to one toward Florida.

  2. 02
    Direct mail and canvassing

    Every Door Direct Mail targeted by neighborhood, plus door hangers I ordered, art directed, and routed to specific canvassing areas.

  3. 03
    Email as a relationship channel

    Three sends a week to eighty thousand people, mostly local news, updates, and community content rather than constant selling. That is the only reason three a week was tolerable.

  4. 04
    Content and video in house

    Photography and video for both markets, feeding social, the websites, and the ad creative.

  5. 05
    Events and community

    Trade shows, Oktoberfest, home and garden expos, a Christmas toy drive, and charity work, which doubled as the backlink and local authority engine.

06

Channels

Social and video

The reason I was hired. Full production in house, concept through edit, for two markets with different weather, different services, and different audiences.

Email

Eighty thousand subscribers, three sends a week, written to build a relationship rather than to sell every time. In Illinois this was the primary driver of prepaid winter subscriptions.

Websites and SEO

Both market sites maintained in house, with a rebuilt SEO approach and a backlink strategy earned through community involvement rather than bought.

Direct mail and canvassing

Every Door Direct Mail and door hanger campaigns, targeted to specific neighborhoods and new expansion areas.

Events and trade shows

Logistics, promotional materials, on site setup, and the content that came out of it, handled end to end.

07

Launch strategy

Earning scope one channel at a time

Nothing was handed over all at once. I came in on content, delivered it, and each time a channel proved out it moved in house. The SEO recovery was the turning point, because fixing something the agency could not explain changed what I was trusted with.

The seasonal work followed the same pattern. Winter services in Illinois started as a way to keep crews employed and became a genuine revenue line, with the email list doing the heavy lifting on prepaid conversion before each shutdown.

“In peak months, forty thousand in Florida ad spend returned well over a hundred thousand in booked work.”
08

Iterations

Two years, two markets, and not all of it landed the way I planned.

What worked

  1. 01
    Building winter services

    Building winter services instead of accepting a dead quarter.

  2. 02
    Prepaid subscriptions

    Prepaid subscriptions that collected cash before the shutdown.

  3. 03
    Relationship driven email

    Email written as a relationship channel, which is what made three sends a week sustainable.

  4. 04
    Community involvement

    Community involvement as a backlink strategy, which fixed the rankings and built the events calendar at the same time.

What we changed

  1. 01
    Documenting the SEO approach

    Rankings were being maintained without anyone understanding the mechanism, so I replaced that with a documented SEO approach that could be protected.

  2. 02
    Narrowing agency scope

    Agency scope narrowed progressively as channels moved in house, rather than being cut in one go.

What we wrestled with

  1. 01
    The Naples expansion

    I misjudged the market, not because it was more affluent, which we expected, but because it was smaller and more relationship driven than Fort Myers. The playbook that worked in one did not transfer to the other, and as a newcomer we had no standing there. The launch should have been faster and stronger than it was.

09

Creative

Everything produced in house

Two years of photography, video, social content, email design, web updates, direct mail, door hangers, and event materials across two markets. Most of what follows was shot, edited, and published by one person.

Scooter's Lawn Care social asset 1Scooter's Lawn Care social asset 2Scooter's Lawn Care social asset 3Scooter's Lawn Care social asset 4
01 Scooter's Lawn Care campaign asset
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10

Impact

Over two years the marketing function moved from an outside agency to in house almost entirely, while paid spend across both markets ran around sixty thousand a month. Florida grew on large projects, Illinois built a recurring base that carried it through winters that used to produce nothing.

$60K/moPaid media managed across two markets
3 to 4xReturn on ad spend in peak months
80KEmail subscribers, three sends per week
2Markets on opposite seasonal calendars

The number I am proudest of is not the spend. It is that a business with a hard seasonal stop stopped treating winter as lost time. New services, prepaid subscriptions, and an email list that people actually wanted to hear from turned a quiet quarter into a working one.

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